The EPO is dedicated to meet
or exceed its stakeholders' needs and expectations and to remain global quality
leader of patent products and services. The performance and reliability of the
EPO are based on the professional competence and personal responsibility of its
management and staff. The management and staff commit themselves to the
The users of
the European patent system expect that patents granted by the EPO have the
highest presumption of legal validity. The EPO therefore grants patents and
provides decisions fully consistent with the applicable legal framework, in
particular the requirements of the EPC and other international treaties in both
an efficient and timely manner.
provides reliable, efficient and effective services for the benefit and
satisfaction of all users of the European patent system and the European
commits itself to continually improving its training, tools, procedures and
processes for enhancing the thoroughness, consistency, and timeliness of its
products and services and the skills and competences of its staff.
The EPO has a
culture that encourages and empowers management and staff to participate in
quality improvement activities.
taken at the EPO are based on facts enabling to review, challenge and adapt
planned actions as well as to improve the products and services delivered by
engages with its users to enhance the quality and effectiveness of its
processes and services.
The top management of the EPO is committed to this Quality Policy through active participation in quality improvement activities and leadership by example.
In pursuing these principles the EPO builds on the culture of quality and excellence that has established its reputation.
as of 15.2.2013