Following the implementation of a transition and transformation phase, during which the Contractor assumes responsibility for all services, the Contractor shall provide Service Desk Services, End User and Distributed Computing Services and Advanced Support Services to the EPO (approx. 9000 end-users).
The European Patent Organisation (EPO) acting through the European Patent Office: Headquarters, Bob-van-Benthem-Platz 1, D-80469 Munich, Postal address: EPO, D-80298 Munich.
The European Patent Organisation is an intergovernmental organisation set up pursuant to the European Patent Convention which entered into force in 1977. At present it has 38 Member States (Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom). The executive body of the EPO is the European Patent Office which is charged with the searching and examination of European patent applications and the granting of European patents. It employs approximately 6700 staff at EPO headquarters in Munich, a branch at The Hague/Rijswijk (NL) and sub-offices in Berlin and Vienna.
Open invitation to tender with discretionary award of contract.
Following the implementation of a transition and transformation phase, during which the Contractor assumes responsibility for all services, the Contractor shall provide the following services to the EPO (approx. 9000 end-users):
1. Service Desk Services;
2. End User and Distributed Computing Services (hardware as a service), including remote and onsite support to end-users, dispatching and monitoring break/fix repairs of end user workstation hardware, performing IMACD Services for end-user hardware and software, distribution of in-scope software, tools and images;
3. Advanced Support Services, which are services provided to a small group of named persons within the EPO (optional).
Within 30 (thirty) days of acceptance of deliverables, if any, respectively of the provision of monthly services and receipt of the invoice in the correct form.
The Contractor’s site and the EPO’s sites in Rijswijk, NL and Munich, DE, Berlin, DE, Brussels, BE and Vienna, AU.
The duration of contract will be 4 years. The EPO may request optional extensions of up to an additional 8 years.
Proposals for variants, the effect of which would be to reduce significantly the rights and safeguards of the EPO, are not allowed.
European Patent Office
PD48 Central Procurement (Tender No.2185)
Patentlaan 2, NL-2288 EE Rijswijk (ZH), the Netherlands
Procurement Documents will be forwarded upon written or e-mail request.
18.09.2017, 12.00 hrs (CET)
09.10.2017, 12.00 hrs (CET)
Questions must be submitted by letter or e-mail.
06.11.2017, 12.00 hrs (CET)
Bids must be submitted in a double sealed envelope. They must be submitted in 2 copies: the original paper copy, to be marked as such with separate price information (offer form) and one copy, to be filed on data carrier, e.g. USB-stick without price information as searchable PDF.
As in point 6(a).
Please submit requests for clarification in writing, preferably by e-mail.
Please submit bids by post only and not by e-mail. Bids submitted by e-mail will be excluded.
English. The Procurement Documents will be available in English only.
If several bidders submit a joint bid, they must be jointly and severally liable for the performance of the obligations under the contract. A declaration to this effect, duly signed by all members of the grouping and appointing a representative that is authorised to act on behalf of all members, must be submitted with the bid.
If a bidder wants to rely on the capacities of other entities, such as subcontractors, it shall provide evidence that it will have at its disposal such capacities, e.g. by providing a commitment by those entities to that effect, and shall show that such entities fulfil the relevant selection criteria and that there are no grounds for exclusion.
Bids from bidders who do not fulfil the selection criteria stated in the Procurement Documents and/or whose circumstances are such as seriously to call into question their financial and professional reliability (see Article 2 of the General Conditions of Tender, available under www.epo.org) will not be considered for contract award.
Bidders' know-how, capacity and reliability to fulfil the contract will be assessed on basis of the information and evidence submitted in reply to the questionnaire in Annex 1 to the General Conditions of Tender and any additional questionnaire(s) included in the Procurement Documents.
Six months following the final date for receipt of bids indicated in point 6(d).
The Procurement Documents consist of a non-confidential part and a confidential part. The non-confidential part of the Procurement Documents will be sent to all potential bidders requesting the Procurement Documents within the deadline stated in point 6 (b) of this notice. If based on a review of the non-confidential parts, a potential bidder wishes to obtain the confidential part, it shall sign the Confidentiality Agreement included in the Procurement Documents in accordance with the instructions given there. The confidential parts of the Procurement Documents will only be sent to those bidders, who have duly signed the Confidentiality Agreement in accordance with those instructions
The three bidders that appear to have submitted the most advantageous bids will be invited to present their technical bid and to answer questions of understanding. The bid presentations are planned to take place in week 47 of 2017 at the EPO’s branch in Rijswijk.
Respective costs incurred by the bidders relating to such a presentation will not be reimbursed.
Further details will be provided to the relevant bidders in due course.
Award of the contract is expected to take place in the 1st quarter of 2018.
NUTS-Code: NL332 Greater The Hague area
30230000-0 Computer related equipment
50300000-8 Repair, maintenance and associated services to personal computers.
72253000-3 Helpdesk and Support Services
72100000-6 Hardware Consultancy Services
72200000-7 Software Programming and Consultancy
72500000-0 Computer Related Services