Published notice: Open invitation to tender no. 2231 (NL - The Hague)

The provision of maintenance support for HP ALM and HP Performance Center to the EPO. The EPO already has license agreements for HP ALM and HP Performance Center, and needs a maintenance support contract for both tools.

  1. Awarding Authority:

    The European Patent Organisation (EPO) acting through the European Patent Office: Headquarters, Bob-van-Benthem-Platz 1, D-80469 Munich, Postal address: EPO, D-80298 Munich.

    The European Patent Organisation is an intergovernmental organisation set up pursuant to the European Patent Convention which entered into force in 1977. At present it has 38 Member States (Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom). The executive body of the EPO is the European Patent Office which is charged with the searching and examination of European patent applications and the granting of European patents. It employs approximately 6700 staff at EPO headquarters in Munich, a branch at The Hague/Rijswijk (NL) and sub-offices in Berlin and Vienna.

  2. Award procedure:

    Open invitation to tender with discretionary award of contract.

  3. Description of the contract

    1. Purpose of the contract:

      The provision of maintenance support for HP ALM and HP Performance Center to the EPO. The EPO already has license agreements for HP ALM and HP Performance Center, and needs a maintenance support contract for both tools.

    2. Division into lots:

      Not applicable.

    3. Any deposits and guarantees required:

      Not applicable.

    4. Main terms concerning payment:

      The maintenance support fee will be paid annually in advance, and within 30 (thirty) days of the receipt of the invoice in the correct form.

    5. Qualifications required by law

      Not applicable

  4. Place and period of performance:

    1. Place at which the contract is to be performed:

      Delivery of the Appliance to Branch Office in Rijswijk
      European Patent Office
      Patentlaan 2, NL-2288 EE Rijswijk, The Netherlands

    2. Duration of contract or time limit for delivery or completion of services/work:

      3 (years) from entry into force of the contract, with the EPO’s exclusive option to extend the contract by 2 (two) further periods of 12 (twelve) months each.

  5. Variants:

    Proposals for variants, the effect of which would be to reduce significantly the rights and safeguards of the EPO, are not allowed.

  6. Requests for the Procurement Documents and receipt of bids:

    1. Name and address of department from which the Procurement Documents and clarification of the Procurement Documents may be requested:

      European Patent Office
      PD48 Central Procurement (2231)
      Patentlaan 2, NL-2288 EE Rijswijk (ZH), the Netherlands

      E-mail: dhtenderclarifications@epo.org

      Procurement Documents will be forwarded upon written or e-mail request.

    2. Final date for receipt by the EPO of requests for the Procurement Documents:

      22.09.2017, 12.00 hrs (CET)

    3. Final date for receipt by the EPO of requests for clarification:

      06.10.2017, 12.00 hrs (CET)
      Questions must be submitted by letter or e-mail.

    4. Final date for receipt of bids/number of copies to be sent:

      27.10.2017, 12.00 hrs (CET)
      The bid shall be submitted in one original with price information (offer form and any supporting documents) and one copy, to be filed on data carrier, without price information as searchable PDF.

    5. Address to which the requests for clarification and bids must be sent:

      As in point 6(a).
      Please submit requests for clarification in writing, preferably by e-mail.
      Please submit bids by post only and not by e-mail. Bids submitted by or e-mail will be excluded.

    6. Language or languages in which requests for clarification and bids must be drawn up:

      English. The Procurement Documents will be available in English only.

  7. Criteria for assessing bidders' know-how, capacity and reliability to fulfil the contract:

    Bids from bidders who do not fulfil the selection criteria stated in the Procurement Documents and/or whose circumstances are such as seriously to call into question their financial and professional reliability (see Article 2 of the General Conditions of Tender, available under www.epo.org) will not be considered for contract award.

    Bidders' know-how, capacity and reliability to fulfil the contract will be assessed on basis of the information and evidence submitted in reply to the questionnaire in Annex 1 to the General Conditions of Tender and any additional questionnaire(s) included in the Procurement Documents.

  8. Period during which the bidder is bound by his bid:

    Six months following the final date for receipt of bids indicated in point 6(d).

  9. Criteria for the award of contract:

    The contract will be awarded to the bidder whose bid the most economically advantageous is bid having regard to the bidder's ability to meet the EPO's needs and requirements to be measured by:

    • Technical aspects: 20 %
    • Financial aspects: 80 %
  10. Other information:

    Contract award is expected to take place at the end of the 4th quarter 2017.

    NUTS-Code: NL332 Greater The Hague area
    CPV Codes: 72267000-4 Software maintenance and repair services

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