FAQ - credit card fee payment

Questions

General information

User accounts

Making credit card payments

Confirmations and payment history

Security of credit card payments

Answers

General information


How do I access the EPO's credit card fee payment service?

The EPO's credit card fee payment service (hereinafter "the service") is available on the EPO website as an online service under the following link. To use the service, you need to register, giving an email address, but no smart card authentication is required.


Can I make a credit card payment by entering the credit card information in the EPO's filing forms?

No. The credit card payments must be made exclusively through the online service. In the online filing forms, you can specify credit card as your chosen payment method, but this is only for information. Please do not enter any credit card data in the filing forms.


Can I also use the service to make fee payments from my deposit account?

No. Instead, please use the Online Fee Payment service and the online filing tools.


What happens if my credit card transaction fails?

If a credit card transaction fails before it is approved, the payment concerned is considered not to have been made. This applies irrespective of why the transaction failed, i.e. also if the failure was not attributable to the payer.


User accounts


Can the same email address (e.g. a company mailbox) be used for multiple user accounts?

No. As the email address indicated by the payer is his or her user name for the service, it cannot be used for more than one user account.


Can the same credit card (e.g. a company card) be used for multiple user accounts?

Yes.

Can I use more than one credit card for my account?

Yes. Multiple credit cards can be allocated to a single user account.


I have forgotten my password. What should I do?

Simply click on the "Forgot your password?" link on the service's login screen and you will receive an email with instructions on how to reset your password.


Making credit card payments


Can I use the service to pay all the patent fees for any application?

Yes. The service allows you to pay fees for specific applications or patents by choosing the procedure in question (PCT, EPC or, once available, Unitary Patent) and the fee category.


Does the service provide any functionality to help users make the correct fee payments?

Yes. For example, if an applicant is entitled to a fee reduction, the payer has to indicate it, and the system then applies it automatically. Also, the payments are selected from fee groups; this helps users to choose the correct fee codes for the procedures concerned.


Can I pay fees for multiple applications by uploading a batch payment file, as in the Online Fee Payment service?

Payers must select the fees for multiple applications or patents separately for each one, using the shopping cart functionality, and may then pay them as one single amount at the end of the selection procedure. However, it is not possible to upload a batch payment file for multiple applications. This option is only available for deposit account holders using the Online Fee Payment service.


Is it possible to make a recurring credit card payment order for any fees falling due for my application?

No. You may however wish to consider opting for the automatic debiting procedure, which is available for deposit account holders.


Can I defer the date of credit card payment, as I can with online debit orders from my deposit account?

No. A credit card payment cannot be deferred.


Can I edit the payments already in my shopping cart?

Yes. Until you confirm the payment, you can make changes either directly in the shopping cart or via a link from the cart to your fee selections.


Confirmations and payment history


Do I get a confirmation of my payment? If so, in which format?

Yes. Shortly after submitting the payment order you will receive a (printable) confirmation on screen that the transaction has been approved. This confirmation includes the date of payment, and is issued once the EPO receives approval of the transaction from the acquirer. It also includes one page for each application paid for within the transaction concerned.


Can I review my past payment confirmations in the tool?

Yes. The service includes a payment history function, enabling users to view the fees they have already paid and to download transaction confirmations. Each confirmation includes detailed information about the fees paid for the application or patent in question, and the date on which the transaction was approved.


Why didn't I get a confirmation of my credit card payment?

The most likely reason is that your payment was not successful. Normally, this will be indicated on the fee payment service screen. A credit card transaction can fail for a variety of reasons. If this happens, we therefore recommend that you contact the bank that issued your credit card, and check for example that the right transaction limits are in place.


Security of credit card payments


Is my credit card information stored safely, and by whom?

This information is encrypted, and you may then re-use it for further transactions. It is stored by the EPO's payment service provider, Ingenico ePayments, which is a Payment Card Industry Data Security Standard (PCI-DSS) certified organisation.

Furthermore, credit card acquirer Concardis has a contract to accept, approve and process, on the EPO's behalf, payments by credit card which result in a transfer of funds to the EPO. Concardis settles these payments with the card-issuing banks.


Can I save my credit card information for future use or do I have to re-enter it each time I make a payment?

If you wish, you can save your credit card information for further payments. If you choose not to, you will indeed have to re-enter it every time you use the service to make a payment.


Does the EPO use 3-D Secure authentication for credit card transactions?

No. For the time being, the EPO is not using this additional authentication step for online payments.


My credit card statement shows a payment to the EPO that I do not recognise. What should I do?

Please contact EPO Customer Services for clarification.


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