FAQ

Questions

General

• What is My Files for?
• Who can use My Files?
• I am not a professional representative. What can I use My Files for?

Usage

• What are the different filter folders for in My Files?
• What are "favourite folders" in My Files?
• How can I view the files I've stored in My Files?
• Can I store third-party files in My Files?
• How can I customise the view in My Files?
• Can I remove files from any of the filter folders in My Files?

Answers

General

What is My Files for?

My Files is a storage area for files. It contains ready-made filters and provides access to published files via the integrated Online Secure File Inspection Service. (Note: Due to an ongoing review of the Online Secure File Inspection service, the links to unpublished files are currently not operational).

You can also create folders to organise files according to your own requirements. Folders may contain files that you own, or other third-party public files. Where other My.epoline services offer the option to store files in a My Files folder, you will see the Copy to folder feature. Currently, this feature is only available in Online Secure File Inspection.

Who can use My Files?

Professional representatives with a smart card can access an automatically loaded list of their own published files.

I am not a professional representative. What can I use My Files for?

All smart card holders can use My Files as a bookmarking tool in which folders can be created and links to "favourite" published files stored. They can also access published files via the integrated Online Secure File Inspection service.

Usage

What are the different filter folders for in My Files?

There are three folders in total:

• "ALL" contains all the files you own as a professional representative
• "PUBLISHED" contains all your published files
• "UNPUBLISHED" contains all files not yet published

What are "favourite folders" in My Files?

In My Files you can organise your files in whichever way is most convenient for you. You can copy files from Online File Inspection to favourite folders. Favourite folders are completely customisable: you can add, rename and delete them. They can contain a mixture of published, unpublished and third party files.

How can I view the files I've stored in My Files?

In My Files itself you cannot view any files direct. My Files acts as an interface. To view a file you have to click on the link to Online File Inspection (File Inspection), where you can view the file in a PDF viewer.

Can I store third-party files in My Files?

You can only store third-party files that have already been published. All you have to do is copy the file you want from Online File Inspection and move it to one of your favourite folders.

How can I customise the view in My Files?

You can customise the view in My Files by clicking on the Preferences button in the top right-hand corner of the file screen. This will allow you to sort your files by given, pre-defined definitions and headings.

Can I remove files from any of the filter folders in My Files?

No, you cannot remove files from your filter folders. Files can only be removed from your customised folders, which are freely definable.