In a move towards smarter automation, the procedure for smart card distribution and use has recently undergone some changes.
Since November 2012, all new smart cards issued to new or existing users are now dispatched by courier. For security reasons, the PIN is sent separately by post a few days later. However, these new cards still need to be activated for use at the EPO. And if you want to file with a national patent office, your smart card will also need to be activated on that office's website.
You should now have smart card access and be able to use our online services including online filing. For the latest smart card software and any further issues, please contact firstname.lastname@example.org.