Did you know that whenever any of your employees owning a smart card leaves your company a few actions need to be taken?

When a user with a smart card leaves your company/organisation, you must do the following:

  1. Inform EPO Customer Services either using the contact form, by phone or via e-mail to support@epo.org. Customer Services will then ensure that the user's smart card is no longer linked to your company.
  2. Meanwhile your company administrator must remove the rights to all online services via the Administration page on EPO website so that the relevant smart card can no longer be used to make payments, for instance, from your company's deposit account. More information on how to do this can be found in our FAQs.
  3. Attention: these actions must be performed even if you have already sent a request for withdrawal of representation in respect of the relevant user (via MyFiles).
  4. If the user is registered for the new online filing (CMS) service, your company administrator should remove his or her user account via Account management, as explained in the User guide (section 8.5).

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