FAQ - Register Alert

Questions

• Why do you recommend logging off instead of just closing the browser window after using Register Alert?
• Who can use Register Alert?
• What are the browser requirements for Register Alert?
• Why does Register Alert log me out after a certain period of time?
• Are the files allocated to me as a representative automatically listed on the "Monitored Files" screen in Register Alert?
• Can I change my password for Register Alert?
• Are the e-mails I receive via Register Alert encrypted?
• Why do I receive an error message when I try to enrol for password access to Register Alert?
• Why have I not received any automatic e-mail notifications from Register Alert?
• Which events trigger a "most recent event"?
• Which application/publication number formats are accepted?

Answers

Why do you recommend logging off instead of just closing the browser window after using Register Alert?

By logging off, you prevent anyone else from accessing your Register Alert account and finding out which files you are monitoring.

Who can use Register Alert?

Register Alert can be used by anyone who registers for a username/password.

What are the browser requirements for Register Alert?

To be able to use all the features in Register Alert without restriction, you must have either Internet Explorer 6.0 upwards, Mozilla Firefox 1.0 upwards, or Netscape 7.1 upwards.

Why does Register Alert log me out after a certain period of time?

The system logs you out automatically after 30 minutes of idle time for security reasons. If this happens, all you have to do is log in again.

Are the files allocated to me as a representative automatically listed on the "Monitored Files" screen in Register Alert?

No, you have to enter the files you want to monitor yourself.

Can I change my password for Register Alert?

Yes, you can change the password you received from the EPO on enrolment by clicking the Global Preferences button once you have logged in. Enter your new password twice and confirm.

Are the e-mails I receive via Register Alert encrypted?

No, they are not.

Why do I receive an error message when I try to enrol for password access to Register Alert?

It may be that you are using diacritics, symbols or punctuation marks in the mandatory fields of the registration form. Special characters, such as ö, ä, ø, &, £, etc. as well as commas and full stops will generate an error message ("Please fill in the missing information") and should therefore be avoided.

Why have I not received any automatic e-mail notifications from Register Alert?

If you have not received any automatic e-mail notifications, you should check whether

• your browser is supported by our service
• you have ticked the box "e-mail notification" under Preferences/Notification
• your selected profile does monitor the event(s) that you are expecting
• your personal spam filter is not blocking notification e-mails sent by WebRegMTautomatedMail@epo.org.

Which events trigger a "most recent event"?

For a list of all the "most recent events" that trigger a Register Alert e-mail message check the link below

Which application/publication number formats are accepted?

Application numbers:

99100026 (8 digits)

Publication numbers:

EP811545
EP1023455
WO9504154
WO9912805
WO02051231 (format from 1 July 2002)