The EPO's credit card fee payment service (hereinafter "the service") is available on the EPO website as an online service under the following link. To use the service, you need to register, giving an email address, but no smart card authentication is required.
No. The credit card payments must be made exclusively through the online service. In the online filing forms, you can specify credit card as your chosen payment method, but this is only for information. Please do not enter any credit card data in the filing forms.
No. Instead, please use the Online Fee Payment service and the online filing tools.
If a credit card transaction fails before it is approved, the payment concerned is considered not to have been made. This applies irrespective of why the transaction failed, i.e. also if the failure was not attributable to the payer.
No. As the email address indicated by the payer is his or her user name for the service, it cannot be used for more than one user account.
Yes. Multiple credit cards can be allocated to a single user account.
Simply click on the "Forgot your password?" link on the service's login screen and you will receive an email with instructions on how to reset your password.
Yes. The service allows you to pay fees for specific applications or patents by choosing the procedure in question (PCT, EPC or, once available, Unitary Patent) and the fee category.
Yes. For example, if an applicant is entitled to a fee reduction, the payer has to indicate it, and the system then applies it automatically. Also, the payments are selected from fee groups; this helps users to choose the correct fee codes for the procedures concerned.
Payers must select the fees for multiple applications or patents separately for each one, using the shopping cart functionality, and may then pay them as one single amount at the end of the selection procedure. However, it is not possible to upload a batch payment file for multiple applications. This option is only available for deposit account holders using the Online Fee Payment service.
No. You may however wish to consider opting for the automatic debiting procedure, which is available for deposit account holders.
No. A credit card payment cannot be deferred.
Yes. Until you confirm the payment, you can make changes either directly in the shopping cart or via a link from the cart to your fee selections.
Yes. Shortly after submitting the payment order you will receive a (printable) confirmation on screen that the transaction has been approved. This confirmation includes the date of payment, and is issued once the EPO receives approval of the transaction from the acquirer. It also includes one page for each application paid for within the transaction concerned.
Yes. The service includes a payment history function, enabling users to view the fees they have already paid and to download transaction confirmations. Each confirmation includes detailed information about the fees paid for the application or patent in question, and the date on which the transaction was approved.
The most likely reason is that your payment was not successful. Normally, this will be indicated on the fee payment service screen. A credit card transaction can fail for a variety of reasons. If this happens, we therefore recommend that you contact the bank that issued your credit card, and check for example that the right transaction limits are in place.
This information is encrypted, and you may then re-use it for further transactions. It is stored by the EPO's payment service provider, Ingenico ePayments, which is a Payment Card Industry Data Security Standard (PCI-DSS) certified organisation.
Furthermore, credit card acquirer Concardis has a contract to accept, approve and process, on the EPO's behalf, payments by credit card which result in a transfer of funds to the EPO. Concardis settles these payments with the card-issuing banks.
If you wish, you can save your credit card information for further payments. If you choose not to, you will indeed have to re-enter it every time you use the service to make a payment.
No. For the time being, the EPO is not using this additional authentication step for online payments.
Please contact EPO Customer Services for clarification.