Customer support for Online Filing version 5 Service Pack 3 (Build 5.0.0.053) and earlier to cease as of 1 September 2012

The EPO would like to inform you that customer support for Online Filing versions 5 Service Pack 3 (and earlier) will be withdrawn as of 1 September 2012.

Important

Please note that the EPO is planning to cease accepting applications filed with Online Filing version 5 Service Pack 3 (and earlier) from 1 March 2013.

If you are still using version 5 Service Pack 3 (or earlier), you are therefore advised to upgrade to version 5 Service Pack 3.1 (Build 5.0.4.057) (or higher) in good time. Please note that direct upgrades from versions of Online Filing other than version 5 are not supported.

Note

You can establish whether you have version 5 Service Pack 3 via Help → Info in the Online Filing File Manager.

You can download the latest version of the Online Filing software from epo.org.