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Our Social Report provides a comprehensive overview of staff and working conditions at the EPO, covering topics including demographics, professional development, health and social dialogue. Published annually since 2013, it underpins our commitment to transparency. In the context of our Strategic Plan 2023, it directly contributes to Goal 5, Key initiative 3: "Improve transparency and accountability". By helping to monitor numerous indicators, it also contributes to Goal 1 ("Build an engaged, knowledgeable and collaborative organisation") and to Goal 5 more generally ("Secure long-term sustainability").
Key findings from the report include:
The energy and commitment of our staff are the driving force behind the EPO. Our engaged employees are passionate about their work, dedicated to quality and keen to advance the organisation's strategic goals. Their emotional connection to the EPO's values not only channels their energy into a shared purpose, it also helps to secure the organisation's long-term sustainability.
Our Engagement Report provides an overview of our staff engagement activities in 2019, which started with an office-wide staff engagement survey in February. Around 85% of EPO staff took part in the "Your voice, our future" survey, supported by external consultants Willis Towers Watson.
Personal development, empowerment and external reputation emerged as the key drivers of sustainable engagement at the EPO. The survey also highlighted communication with senior management, creating feedback channels and fostering a culture of continuous improvement as areas for improvement.
Engagement is also about defining and communicating a powerful vision that speaks to staff. In June 2019, the EPO's first Strategic Plan 2023 (SP2023) set out an ambitious roadmap for the years ahead. The plan's first goal: "Building an engaged, knowledgeable and collaborative organisation" integrates the survey's findings on staff engagement and defines how we will ensure that it remains part of our DNA.
To increase engagement, we are taking a two-tier approach that combines EPO-wide actions and initiatives at an operational level. To track and co-ordinate these activities, teams were invited to log them in a new online tool. All of our initiatives aim to foster better communication, collaboration, knowledge-sharing and inclusion and diversity.
Towards the end of 2019, the "Your voice matters" project was set up to co-ordinate and improve the way we gather staff feedback and translate it into effective responses. As part of this project, we will also regularly monitor staff engagement levels with pulse surveys and a large-scale biennial survey.
This year's Engagement Report is the first in a series of annual updates that will chart our progress towards our goals. Looking to the future, the EPO is focused on building a workforce of empowered and highly engaged teams to create a win-win working environment.