The aim of the Quality Management System (QMS) implemented at the EPO is to ensure that products and services provided to our users conform to all relevant requirements and meet or exceed the users' needs and expectations: our "commitment to excellence". Our integrated approach to quality focusses on process monitoring and regular management review of results across a range of quality criteria.
The quality strategy goal is to maintain the leading position in quality and to continually improve upon it. This is achieved by:
On a regular basis, top management reviews the QMS to assess
its efficiency and effectiveness and decides on adjustments where appropriate.