Provision of a managed service for the EPO Operations Control Centre (OCC)
The European Patent Organisation (EPO) acting through the European Patent Office: Headquarters, Bob-van-Benthem-Platz 1, D-80469 Munich, Postal address: EPO, D-80298 Munich.
The European Patent Organisation is an intergovernmental organisation set up pursuant to the European Patent Convention which entered into force in 1977. At present it has 38 Member States (Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom). The executive body of the EPO is the European Patent Office which is charged with the searching and examination of European patent applications and the granting of European patents. It employs approximately 6700 staff at EPO headquarters in Munich, a branch at The Hague/Rijswijk (NL) and sub-offices in Berlin and Vienna (the number of Member States and staff members indicated may change).
Restricted invitation to tender with discretionary award of contract.
Provision of a managed service for the EPO Operations Control Centre (OCC). The OCC encompasses monitoring and first-line support of the systems and infrastructure managed by the EPO and the maintenance and improvement of documentation and work instructions used in such activities.
The OCC activities, e.g. Monitoring, 1st line support and Operations are executed as a 24 hrs by 7 days service. The Contractor's resources are seated in a dedicated area, “the Bridge”, located in The Hague.
Startup and transition will be paid in two instalments. First payment at the end of the first month of the transition period and the second payment within 30 days after acceptance by the EPO of the Contractor’s fulfilment of the transition plan. In the operational phase, recurring charges will be paid monthly in arrears.
At the site of the EPO in The Hague/Rijswijk, the Netherlands.
The transition phase must be performed within three months from contract signature. The operational phase will start on the Commencement Date i.e. after the EPO’s acceptance of the Contractor’s fulfilment of the transition plan. The operational phase will be for five years from the Commencement Date
Proposals for variants, the effect of which would be to reduce significantly the rights and safeguards of the EPO, are not allowed.
7 February 2019, 12.00 hrs (CET)
Interested parties may show their interest in participating in this tender procedure by replying to the Pre-Selection Questions as described under point 8 (Criteria for assessing bidders' know-how, capacity and reliability to fulfil the contract) to the e-mail address listed under point 6f of this Published Notice.
Additionally, interested parties shall download the Confidentiality Agreement available under:
Based on the assessment of the above pre-selection questions, the eligible participants will receive one copy of the Confidentiality Agreement signed on behalf of the EPO.
The Procurement Documents will only be made available to the eligible participants who have signed the Confidentiality Agreement. Distribution of the Procurement Documents is scheduled for mid-February 2019.
- Provisionally scheduled for end February/beginning of March 2019. Exact date will be communicated to the eligible participants with the dispatch of the Procurement Documents.
- Questions must be submitted by letter or E-Mail.
- Provisionally scheduled for end of March/beginning of April 2019. Exact date will be communicated to the eligible participants with the dispatch of the Procurement Documents.
- Bids shall be submitted in one original with price information (offer form and any supporting documents) and one copy, to be filed on data carrier, without price information as searchable PDF.
European Patent Office
Central Procurement the Hague 4.8 (2580)
Attn: Susanne Nielsen
Patentlaan 2, 2288 EE Rijswijk, the Netherlands
P.O. Box 5818, 2280 HV Rijswijk, the Netherlands
Please submit bids by post only and not by fax or E-Mail. Bids submitted by fax or E-Mail will be excluded.
The Procurement Documents will be available in English only.
If several bidders submit a joint bid, they must be jointly and severally liable for the performance of the obligations under the contract. A declaration to this effect, duly signed by all members of the grouping and appointing a representative that is authorised to act on behalf of all members, must be submitted with the bid.
If interested in participating in this tender, parties shall send their reply to the questions below in a table format, including requested evidence, as well as the Confidentiality Agreement to the e-mail address mentioned under point 6f of this Published Notice within the notice mentioned under point 6a:
Economic and Financial Capacity of the bidder:
Six months following the final date for receipt of bids which will be indicated with the dispatch of the Procurement Documents.
The award criteria and their relative weightings are as follows:
Contract award is expected to take place in the second quarter of 2019.