EPO and UKIPO online services half day workshops - London - Thursday 5, Friday 6 December 2019




Date

Starts: 05.12.2019 at 12:45
Ends: 06.12.2019 at 16:30

Location

London, United Kingdom

Organised by

Working language(s)

English

Description

The EPO will present (no hands-on training) its web-based online filing system (CMS), Mailbox and an overview of best practice interaction with the EPO.  

The UKIPO will update you on its latest and forthcoming online service developments.

Target groups

Level of expertise

Entry level

Programme

THESE 3 HALF DAY WORKSOPs (please only register for one) ARE MAINLY FORESEEN FOR CMS BEGINNERS AND COMPANIES THAT WISH TO USE THE MAILBOX 

 

London, 5 December 2019

Speaker: Christina Ten Hövel, Alan Garry, Key Account Managers at the EPO, Arthur West, head of the Customer Insight UKIPO

12.45 - 13.00 Registration and coffee

13.00 - 13.30 IPO - Service development update

13.30 - 14.50 Web-based Online Filing (CMS) - demonstration and review (beginners)

14.50 - 15.05 Coffee break

15.05 - 16.00 Mailbox - receiving electronic communications from EPO / Best practice - How to interact efficiently with the EPO

16.00 - 16.30 Online Fee Payment - Credit Card Payment, Refunds, Batch Payments

 

London, 6 December 2019

Speakers: Christina Ten Hövel, Alan Garry, Key Account Managers at the EPO, Jamie Edwards, Senior User researcher UKIPO

 Morning session*

08.45 - 09.00 Registration and coffee

09.00 - 10.00 Web-based Online Filing (CMS) - demonstration and review (beginners)

10.00 - 10.45 Mailbox - receiving electronic communication from the EPO / Best practice - How to interact efficiently with the EPO

10.45 - 11.00 Coffee break

11.00 - 11.30 Online Fee Payment - Credit Card Payment, Refunds, Batch Payments

11.30 - 12.00 IPO - Service development update

 

Afternoon session*

12.45 - 13.00 Registration and coffee

13.00 - 13.30 IPO - Service development update

13.30 - 14.50 Web-based Online Filing (CMS) - demonstration and review (beginners)

14.50 - 15.05 Coffee break

15.05 - 16.00 Mailbox - receiving electronic communications from the EPO / Best practice - How to interact efficiently with the EPO

16.00 - 16.30 Online Fee Payment - Credit Card Payment, Refunds, Batch Payments

Venue details

Orega

High Holborn - 16

High Holborn

London, WC1V 6BX

Contact

onlineservices-events@epo.org

Max. number of participants

20

Reference

cw07-2019

Registration deadline

Deadline for registration is over.