When a user with a smart card
leaves your company/organisation, you must do the following:
- Inform EPO Customer Services
either using the contact
form, by phone or via e-mail to firstname.lastname@example.org.
Customer Services will then ensure that the user's smart card is no longer
linked to your company.
- Meanwhile your company administrator must remove the
rights to all online services via the Administration
page on EPO website so that the relevant smart card can no longer be used to
make payments, for instance, from your company's deposit account. More
information on how to do this can be found in our FAQs.
these actions must be performed even if you have already sent a request for
withdrawal of representation in respect of the relevant user (via MyFiles).
- If the user is registered for the new online filing
(CMS) service, your company administrator should remove his or her user account
via Account management, as explained in the User
guide (section 8.5).