Online seminar on MyEPO Portfolio – Mailbox - English

Niclas Morey
Principal Director Customer Journey & Key Account Management, EPO
Niclas joined the EPO in 1990 as a Patent examiner in Mechanics. In 1994, he moved to run international cooperation projects and between 2000 and 2004 he was Head of President’s Office. In 2008 he became Director for IP5/Trilateral Affairs and International Organisations and in 2016 this directorate merged with International Cooperation where he assumed overall responsibility. In 2017 he was appointed Principal Director for Quality, Business and User Support, a position where he leads the entire operational support covering areas such as Users, Classification, Patent Procedures and Quality/Risk Management. In 2022, the PD changed its name to Customer Journey and Key Account Management when quality and practice and procedures moved to other areas.

Richard Garvey
Key Account Manager, EPO
Richard joined the EPO in 1998. His main responsibility is to facilitate streamlined interaction between the EPO and its users. He also completed his legal studies with a Master's in IT & Telecommunications law, which complements his role as he provides user feedback for the next generation of EPO tools under the Strategic Plan 2028.

Christina ten Hövel
Key Account Manager and Patent Administration Expert, EPO
Since joining the EPO in 2003, Christina has worked as an expert in patent grant procedures and has provided training to internal and external audiences. As a Key Account Manager, she has supported EPO users with online tools and services since 2015. She has also contributed to various projects, notably the technical implementation of the Unitary Patent.

Alan Garry
Key Account Manager, EPO
After joining the EPO in 1998, Alan managed the User Business Assessment team responsible for the customer relationship management ticketing tool and the user experience. Since 2018, he has worked in key account management, where he covers countries including the UK, Ireland and Germany.