Online Filing 2.0 – the tool of choice for filing with the EPO - English

Niclas Morey
Principal Director Customer Journey & Key Account Management, EPO
Niclas joined the EPO in 1990 as a Patent examiner in Mechanics. In 1994, he moved to run international cooperation projects and between 2000 and 2004 he was Head of President’s Office. In 2008 he became Director for IP5/Trilateral Affairs and International Organisations and in 2016 this directorate merged with International Cooperation where he assumed overall responsibility. In 2017 he was appointed Principal Director for Quality, Business and User Support, a position where he leads the entire operational support covering areas such as Users, Classification, Patent Procedures and Quality/Risk Management. In 2022, the PD changed its name to Customer Journey and Key Account Management when quality and practice and procedures moved to other areas.

Martin Adu
User Support Expert and Key Account Manager, EPO
Martin is an experienced trainer who has worked in e-services at the EPO since the early days of online filing software in 2000. He provides specialist support to users in this area and in the use of smart cards. He recently joined the Key Account Managers to strengthen the team.

Eimer Luck
Key Account Manager, EPO
Eimer joined the EPO in 1992. For ten years, she promoted and supported the use of EPO electronic tools and services. Her main area of expertise became assisting users with accessing the EPO Mailbox and My Files. For the last four years, she has worked as an Instructor for EPO formalities officers in patent grant procedures. In July 2022, Eimer assumed the role of Key Account Manager.