What happens if there are no refund instructions on file?

If there are no refund instructions on file or if the instructions on file are ambiguous, the EPO will invite you to claim the refund online via its website (epo.org/fee-payment-service/en/refund) using the refund code indicated in the communication. Since the refund code is confidential, the communication is not public, i.e. not accessible in the EPO Register. When you receive a refund code, go to the above website, register or sign in with your email address and password, and enter the application number, the refund code and your bank account to which the refund should be made. 

If you use MyEPO and its Mailbox and have not provided refund instructions, you can now claim refunds directly and without a refund code using Central Fee Payment. 

To claim your refund, sign into Central Fee Payment in full access mode based on two-factor authentication. You will see all refunds pending that have not yet been claimed. We recommend that you claim all refunds pending as soon as possible.