What can I do if my IT system suddenly breaks down when I am in the process of filing my debit order?

In general, we highly recommend setting up an in-house emergency procedure to minimise the impact of an IT breakdown. 

If such an event occurs, you can pay your fee(s) by one of the other payment methods available, e.g. by bank transfer, and, if applicable, file a request under Article 7(3) RFees. Provided that the requirements of Article 7(3) RFees are met, there will be no negative consequences for you even if the funds arrives in the EPO bank account after the expiry of the payment period. 

If Central Fee Payment (CFP) is affected by the outage, you can still submit your debit orders via Online Filing 2.0. Note that you cannot make credit card payments or prepare bank transfers during a CFP outage. Bank payments made without a payment reference obtained in CFP are processed manually, which may slow down the processing of your payment. 

For more information on making payments in emergency situations, see also: It is the last day for paying a particular fee and I am unable to file my debit order because of a system issue. What can I do?