How long will I have to wait for my smart card?

Once we are in receipt of the signed and scanned copy of your enrolment form, your request will be processed and your new card will be delivered via the DHL courier service. You will receive a confirmation e-mail quoting the DHL tracking number once your card has been dispatched.

If you do not receive your smart card within 21 days, please contact us.

If we do not receive a signed and scanned copy of your enrolment form within two months of your online enrolment request, your smart card request will be automatically rejected. If you still require a card you will have to start the enrolment procedure again. Please send your signed and scanned copy of your enrolment to support@epo.org.