Why has my EPO fee refund not been credited yet?

Short answer: check first whether the refund has already been claimed or credited to an eligible account.

What to check:

• If you are a deposit account holder, check whether refund instructions were submitted when filing. To receive future refunds on your deposit account, submit refund instructions via Online Filing 2.0. 
• Refunds to a bank account may take up to one week.
• Refunds to a deposit account appear within a few working days under Transactions.
• Check all eligible bank and deposit accounts.
• Confirm with the person responsible for refunds in your organisation whether the refund has already been received.
• Check whether you have received the notification letter. Refunds can only be claimed after the letter has been issued.
• Check whether the representative has changed. 
• Refunds can be claimed up to four years from the end of the calendar year in which the right arose.

Legal basis: Article 13 RFees; OJ EPO 2024, A23.