I accidentally used the wrong deposit account. What can I do?

Short answer: your options depend on whether the debit order is still pending.

If the debit order has a deferred payment date:

• Go to Central Fee Payment → Deposit account management → Transactions.
• Set the status filter to Pending.
• If the order is still pending, select Revoke.
• Create a new order with the correct deposit account.

If the debit order has no deferred payment date:

• For same-day revocations, contact us immediately and provide a signed written letter. 

If you transferred funds to the wrong account:

• Contact us and provide the corrected deposit account details.

Important: to avoid mistakes in the future, double-check the account number and reference before submitting them. If your organisation uses several accounts, confirm the correct one with your administrator.

Legal basis: point 13.1 ADA.