EPO closure period and financial year-end closing 2024

Please note that all EPO sites will be closed over the forthcoming holiday period from 24 December 2024 to 1 January 2025 inclusive. This will affect fee processing as follows: 

Replenishments will continue to be automatically credited to your deposit account, provided that the deposit account number is correctly quoted in the reference field of the bank transfer (e.g. "replenishment 28XXXXXX", "repl28XXXXXX" or "deposit 28XXXXXX"). If this important information is missing, you may receive an automatic notification of insufficient funds. In this case, the replenishment will be processed manually, with retroactive effect, on 2 January 2025 at the earliest. 

Replenishments, booked transactions, and pending orders will continue to be visible in Central Fee Payment and debit orders will be booked during the EPO closure period, provided sufficient funds are available. 

Pending refunds can still be claimed online. Refunds to EPO deposit accounts will be visible online the next day.  Refunds to bank accounts will be executed with the payment runs starting from the 2 January 2025. 

The financial year-end closing is expected to be completed by 10 January 2025. Once the financial year has been closed, a confirmation stating the year-end balance of the deposit account will be available to all deposit account holders in Central Fee Payment.  This can be found on the Documents tab under Deposit account management.