9 July 2019
The EPO today published its third Quality Report since 2016. The 2018 edition delves deeper into the patent grant process, describing the checks and safeguards that are in place at each phase of the procedure at the Office. It offers extensive data analyses at EPO sectors' level, looks at quality improvement measures taken by the Office, cites feedback provided by users and discusses the initiatives that are planned for the future.
While confirming users' growing appreciation of the quality of the products and services provided by the EPO, the report also acknowledges scope for improvement in certain areas.
"This report provides our users with a full picture of the way quality is evolving at the EPO and a common basis on which we can continue to move forwards", said President António Campinos. "Quality is at the heart of our new Strategic Plan and by working with our users and cooperating with all our stakeholders, we now have an opportunity to raise our quality to another level altogether."
In order to increase transparency and accountability on the quality of its work, the EPO intensified engagement with its user community during 2018. This approach, which is a declared objective under the new Strategic Plan, will continue in the years ahead and aims to help the Office and its stakeholders reach an agreed definition of quality, and to align perceptions on quality.
The 2018 Quality Report includes analyses of several areas of activity, including:
The 2018 edition also sets out the EPO's revised Mission and Vision statements. Recently published in the Strategic Plan 2023, the new Mission and Vision will help steer the Office towards user-centric services based on co-operation.