Administrators are not selected by the EPO.
If you are the first person from your company to log in you will see a message indicating that your company does not yet have an administrator and asking if you would like to become the company administrator. If you accept, this message will not appear for anyone else in your company. It is then up to you to nominate other administrators within your company.
If you do not want to become an administrator, this message will continue to appear for all smart card holders in your company until someone accepts it.
Administrators can:
Your company's administrator must inform the EPO of any changes to the list of associates in your company. For example, should an associate no longer wish to receive communications via the company Mailbox, your administrator must inform the EPO and delete that person from the list.
Administrators cannot revoke their own administrator rights. This can only be done by another smart card holder who is also an administrator.
No, but if your company wants to have access to Online Fee Payment and the Mailbox service, you will need an administrator in order to be able to assign appropriate access rights.
Go to the Administration tab in the portal, then click Users, select the user you wish to edit and click the Edit button at the top. Select the appropriate rights in the next screen and click Save.
To add an associate, go to the Administration tab within the portal, click Associates and then Add. Fill in the form and click Save. This will trigger a message to the EPO, where your request will be processed.
You cannot remove a user yourself. You need to contact the EPO via the contact form or send an email to support@epo.org.
You cannot remove a user yourself. You need to contact the EPO via the contact form or send an email to support@epo.org.
To remove a user who has retired from the company list, you need to request revocation of their smart card via the contact form or by sending an email to support@epo.org.
You can’t. You need to inform the EPO via the contact form or send an email to support@epo.org.
You can’t. You need to inform the EPO via the contact form or send an email to support@epo.org.
Company administrators need to have a good overview of the company portal:
When an individual requests a smart card, a portal is created at the EPO end.
This portal is created from the information that the individual provides in the “Company details” field on the registration form.
It is essential for all future smart card requesters from the same company to provide exactly the same information in the “Company details” field (same spelling of company name) in order to be automatically assigned to the correct portal and user list.
The company portal is the gateway to the Administration facility, from which the company administrator manages the Online Services portal community.
You or your administrator should go to the Administration tab, click Associates, select the associate in question, click Edit and un-tick the option to receive communications. If the name of the associate is to be removed from the list, you should select the associate in question and click Delete.
As your company's administrator you must delete the associate. If he or she is a professional representative who should have access, then you must repeat the "add associate" procedure. Alternatively, you can contact us to find out what went wrong with the first entry.
Your administrator has not granted you access to Online Fee Payment.