Please note that over the forthcoming holiday period all EPO sites will be closed from 23 December 2019 to 1 January 2020 inclusive. This will affect fee processing as follows.
Replenishments will continue to be automatically credited to your deposit account, provided that the deposit account number is correctly quoted in the reference field of the bank transfer (e.g. "replenishment 28XXXXXX", "repl28XXXXXX" or "deposit 28XXXXXX"). If this important information is missing, you may receive an (automatic) notification of insufficient funds. In this case a manual processing of the replenishment will be performed retroactively at the earliest on 2 January 2020.
Replenishments, pending orders and the payment plan will continue to be visible in the Online Fee Payment tool and debit orders will be effectively booked during the EPO closure period, provided sufficient funds are available.
Pending refunds can continue to be claimed online. Refunds to EPO deposit accounts will be visible online the next day, whereas refunds to bank accounts will only be effectively executed with the next planned payment run after the closure period, i.e. as from 2 January 2020.
Year-end closing is expected to be completed by 8 January 2020. In accordance with point 4.2 of the Arrangements for deposit accounts, once the financial year is closed, a balance confirmation stating the year-end balance of the deposit account will be sent to all deposit account holders by post.