T 1006/09 (Customer service centre/GENESYS) of 20.05.2011
- European Case Law Identifier
- ECLI:EP:BA:2011:T100609.20110520
- Date of decision
- 20 May 2011
- Case number
- T 1006/09
- Petition for review of
- -
- Application number
- 02761182.1
- IPC class
- G06F 15/16
- Language of proceedings
- English
- Distribution
- No distribution (D)
- Download
- Decision in English
- OJ versions
- No OJ links found
- Other decisions for this case
- -
- Abstracts for this decision
- -
- Application title
- System for routing instant messages from users in a customer service group
- Applicant name
- Genesys Telecommunications Laboratories, Inc.
- Opponent name
- -
- Board
- 3.5.06
- Headnote
- -
- Relevant legal provisions
- European Patent Convention Art 56European Patent Convention Art 84
- Keywords
- Clarity (main request) - no
Inventive step (first auxiliary request) - yes - Catchword
- -
- Cited cases
- -
- Citing cases
- T 1503/12
ORDER
For these reasons it is decided that:
1. The decision under appeal is set aside.
2. The case is remitted to the department of first instance for further prosecution on the basis of the first auxiliary request.