Contact us
Our website has a wealth of information, but if you have a question or comment, please get in touch with us.
General freephone
If you would like to speak to a representative in User Services, you can reach us on:
00 800 80 20 20 20Monday to Friday,
08.00-18.00 hrs CET
Local phone numbers
If you want to speak to a specific department, call one of the EPO's switchboards. Please note that calls relating to procedural matters and/or online services will be transferred to User Services.
Munich: +49 (0)89 2399-0
The Hague: +31 70 340-2040
Berlin: +49 30 259 01-0
Vienna: +43 (0)1 52126-0
Brussels: +32 (0) 227415-90
Monday to Friday,
08.00-18.00 hrs CET
except for Brussels - 17.00 hrs CET
SME and private applicants
Are you a small or medium sized enterprise interested in a patent or a private applicant? We have dedicated resources available for you.
Make a complaint or file feedback
If you are not satisfied with our products or services or if you want to provide us with feedback, please let us know.
FAQ
Look through the most commonly requested information about the EPO and our services.
Engaging with our users
Delivering high quality services requires listening to and understanding users’ needs is important to us.
Ombuds office
The Ombuds Office is available to any individual wishing to address a concern in the dealings with the EPO. It is an informal and confidential service to offer guidance and help get things back on track if you have been unable to resolve matters to your satisfaction by going through the formal channels.
Reporting wrongdoing
If you wish to report suspected fraud, corruption, abuse or other integrity issues, please contact us.