Availability of online services

Important notice:

Legal safeguards may be available against outages of online filing and fee payment services, depending on the service affected and the day and duration of the outage. A dedicated webpage informs users about any outages of these services.

For more information, please see the notice from the EPO dated 18 January 2018 (OJ EPO 2018, A25). Please also consult Rule 134 EPC, point 5.5 of the ADA (Supplementary publication 5, OJ EPO 2017) and Article 5 of the Decision of the President of the EPO dated 11 March 2015 (OJ EPO 2015, A28).

10.9.2019
Online services - problems with (automatic) debit orders submitted via Online Filing and new online filing (CMS) - resolved
6.9.2019
Online services – problems with (automatic) debit orders submitted via online filing and new online filing (CMS)
6.9.2019
Technical fault in the transmission of PCT payments - delays in display of amounts in electronic account statements - resolved
4.9.2019
Technical fault in our online services
27.8.2019
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 2 September 2019
16.8.2019
Technical fault in the transmission of PCT payments – delays in display of amounts in electronic account statements
16.8.2019
Technical issues with a fax number
12.8.2019
Temporary unavailability of Electronic tender procedures - 16 August 2019
2.8.2019
Temporary unavailability of online services on 4 August 2019
15.7.2019
Temporary unavailability of new online filing (CMS) – 17 July 2019
15.7.2019
Technical fault in the credit card fee payment service and EPO shop – resolved
15.7.2019
Technical fault in the credit card fee payment service and EPO shop
4.7.2019
Temporary unavailability of Electronic tender procedures - 5 July 2019
24.6.2019
Temporary unavailability of new online filing (CMS) - 29 June 2019
14.6.2019
Technical fault in new online filing (CMS), Online Fee Payment, Mailbox - resolved
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