What has changed in the way user access is being managed? Why has it been changed?

In the past, Company Administrators were only able to grant other users administration rights, access to the company mailbox, and the right to pay fees and view payment plans.

They couldn’t manage permissions to view and act on portfolios of applications owned by a representative or association.  This had to be done in MyEPO Portfolio by the representative themselves using the “Manage permissions” option in the “Applications and patents” screen.

In response to feedback from the user focus groups that have been guiding us on the features we include in MyEPO services, we have changed this so that Company Administrators can manage permissions to view and act on portfolios of applications. 

• A representative will no longer be able to manage these permissions unless they also have administration rights.
• Permission to access portfolios can only be granted on behalf of representatives, associations or self-representing parties that have been identified as Mailbox recipients in the “Admin area” of MyEPO Portfolio.

The advantage of this change is that Company Administrators are now empowered to manage all MyEPO Portfolio access rights for their company. The option exists for companies to centralise this role with a specialist team of administrators.