Improving the EPO's online services

An EPO smart card plugged in to a laptop

Under Goal 2 of the Strategic Plan 2023 the EPO is working towards a digital transformation that will deliver new online tools to better address user needs. Key Initiative 3 (Develop a new online user engagement) and Key Initiative 5 (Continue to digitalise and modernise Corporate Services) aim at improving online services to our users.

Help us improve our services

A guiding principle of this work will be user consultation. If you would like us to invite you to provide input or feedback or take part in tests and pilot projects, please fill in the following form.

Current projects

Online Filing 2.0 pilot project for DOCX filing

MyEPO Portfolio

MyEPO Portfolio was launched on 1 June 2022 following a seven-month pilot phase involving some 200 users. It allows you to view your application portfolios and documents, receive your EPO Mailbox communications, and perform procedural acts in response to communications from the EPO.

If you are interested in participating in a focus group to support us in developing this service, please select Volunteer above. Feedback sessions will be conducted via email, interviews or online group working sessions.

Please note: When gathering user feedback, we will try to ensure a fair balance of users in terms of their profile, company size, location and level of expertise. So, even if we do not contact you immediately, we will save your details and get back to you when we need your support.

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