Improving the EPO's online services

An EPO smart card plugged in to a laptop

Under Goal 2 of the Strategic Plan 2023 the EPO is working towards a digital transformation that will deliver new online tools to better address user needs. Key Initiative 3 (Develop a new online user engagement) and Key Initiative 5 (Continue to digitalise and modernise Corporate Services) aim at improving online services to our users.

Help us improve our services

A guiding principle of this work will be user consultation. If you would like us to invite you to provide input or feedback or take part in tests and pilot projects, please fill in the following form.

Current projects

Online Filing 2.0 pilot project for DOCX filing

New user area: focus groups

We are setting up focus groups to help shape the services in our new user area, which will include enhanced online notification in all EPO proceedings, Online Filing 2.0 (in its future form) and improved patent application portfolio management.

Please note: When gathering user feedback, we will try to ensure a fair balance of users in terms of their profile, company size, location and level of expertise. So, even if we do not contact you immediately, we will save your details and get back to you when we need your support.

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