Outages of Online Filing and fee payment services

Notices of planned and unplanned outages of online filing and fee payment services for the current and previous years are listed below. For planned outages, legal safeguards may be available, depending on the day and the duration of the outage. Where users can show that they were affected by an unplanned outage, legal safeguards can be invoked irrespective of its duration. Each outage in the list below that is not due to pre-announced maintenance work has been allocated a reference number. Users affected by a specific outage are advised to quote this reference number when communicating with the EPO about their case.

For detailed information, please see the notice from the EPO dated 22 October 2020 concerning the procedures and safeguards which apply under the EPC and the PCT in the event of outages of means of electronic filing and other online services (OJ EPO 2020, A120), Rule 134(1) EPC and point 5.5 of the ADA (Supplementary publication 4 – OJ EPO 2019)

2023

2022

7.11.2022
Technical fault in online services (reference no INC0089483 detected and resolved
7.11.2022
Technical fault in the MyEPO Portfolio service (reference no. INC0084483) – detected and resolved
26.10.2022
Technical fault in the MyEPO Portfolio service (reference no. INC87812) – detected and resolved
26.10.2022
Technical fault in the MyEPO Portfolio service (reference no. INC87812)
11.10.2022
Technical fault in online services (reference no. INC84507) - detected and resolved
10.10.2022
Technical fault in the MyEPO Portfolio service (reference no. INC0084531)
10.10.2022
Technical fault in Online Filing 2.0 (reference no. INC84507) - detected and resolved
10.10.2022
Technical fault in Online Filing 2.0 (reference no. INC84507)
10.10.2022
Technical fault in the MyEPO Portfolio service (reference no. INC0084483)
28.9.2022
Temporary unavailability of some online services on Wednesday, 28 September 2022
15.9.2022
Technical fault in our credit card fee payment service (reference no. CS042216 ...) - resolved
13.9.2022
Technical fault in our central fee payment on 13 September 2022
25.8.2022
Central Fee Payment will be fully deployed and Online Fee Payment decommissioned on 10 September 2022
1.8.2022
Temporary unavailability of some online services on Thursday, 11 August 2022
26.7.2022
Temporary unavailability of EPO online services
22.7.2022
Technical fault in the MyEPO Porfolio service (reference no. INC0070434) - detected and resolved
21.7.2022
Technical fault in our credit card fee payment service (reference no. INC0070251) – detected and resolved
4.7.2022
Temporary unavailability of several online services on 04 July 2022
28.6.2022
Temporary unavailability of several online services on 28 June 2022
23.6.2022
Technical fault in MyEPO Portfolio (reference no. INC0062138 ) – resolved
14.6.2022
Temporary unavailability of smart card activation on 18 June 2022
14.6.2022
Temporary unavailability of several online services on 18 June 2022
7.6.2022
Technical fault in Online Fee Payment (reference no INC0062260) – detected and resolved
3.6.2022
Technical fault with MyEPO Portfolio (reference no.INC0062138)
30.5.2022
Temporary unavailability of several online services from 4 June to 5 June 2022
11.5.2022
Temporary unavailability of several online services on 14 May 2022
2.5.2022
Technical fault in Online Filing 2.0 (reference no. INC0055108) - resolved
3.5.2022
Technical fault in Online Fee Payment (reference no. INC0054423) - detected and resolved
2.5.2022
Technical fault in Online Filing 2.0 (reference no. INC0055108)
30.3.2022
Technical fault in Online Filing 2.0 (reference no. CS010804) – detected and resolved
23.3.2022
Technical fault in Online Filing 2.0 (reference no.CS009445) – detected and resolved
17.3.2022
Technical fault in Online Filing 2.0 (reference no. CS008388) – resolved
17.3.2022
Temporary unavailability of several online services on 18 March 2022
17.3.2022
Technical fault in Online Filing 2.0 (reference no. CS008388)
28.2.2022
Technical fault in Online Filing 2.0 (reference no. CS004924) – detected and resolved
11.2.2022
Temporary unavailability of several online services from 18 February to 21 February 2022
26.1.2022
Temporary unavailability of Online Filing (Epoline) on 27 January 2022

2021

17.12.2021
Technical fault in Web-form filing (reference no. CHG0403712) – detected and resolved
17.12.2021
Temporary unavailability of Online Filing (Epoline)
17.12.2021
Temporary unavailability of new online filing (CMS)
14.12.2021
Technical fault in our credit card fee payment service(reference no.INC0029247)-resolved
14.12.2021
Technical fault in our credit card fee payment service(reference no. INC0029247)
6.12.2021
Technical fault in Online Filing 2.0 (reference no. INC0027385) – detected and resolved
30.11.2021
Temporary unavailability of online services on 2 December between 18.00 and 20.00 hrs CEST
29.11.2021
Technical fault in online services (reference no. INC25349) – detected and resolved
25.11.2021
Technical fault in online services, OLF 2.0, CMS, WFF (reference no. CHG042286) – detected and resolved
26.11.2021
Temporary unavailability of online services on 29 November between 19.00 h and 20.00 hrs CEST
23.11.2021
Temporary unavailability of ePCT Filings with the EPO as Receiving Office on 24 November 2021
18.11.2021
Technical fault in Online Filing 2.0 (reference no. PRB0040026) – detected and resolved
10.11.2021
Temporary unavailability of the EPO shop and the Central Fee Payment on 17 November 2021
20.10.2021
Technical fault in online filing (reference no. 0015578) – detected and resolved
15.10.2021
Temporary unavailability of several online services on 23 October 2021
1.10.2021
Technical fault in our services (reference no. INC0010370) - resolved
1.10.2021
Technical fault in our services (reference no. INC0010370)
28.9.2021
Technical fault in online services (reference no. 1393338) – detected and resolved
16.9.2021
Temporary unavailability of online services on Saturday 18 September 2021 (reference no. CR 358194 )
15.9.2021
Technical fault in online services (reference no. 1388443) – resolved
20.7.2021
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 26 July 2021
7.7.2021
Technical fault in Web-form filing (reference no. 1367358) – detected and resolved
25.6.2021
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 26 June 2021
10.6.2021
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 16 June 2021
27.5.2021
Technical fault in new online filing (CMS) (reference no. 1349829) - detected and resolved
27.5.2021
Technical fault in online services, Myfiles, Admin Tools, MailBox, Online Fee Payment (reference no. 1350242) - detected and resolved
25.5.2021
Technical fault in online services, Myfiles, Admin Tools, MailBox, Online Fee Payment (reference no. 1349821) - detected and resolved
21.5.2021
Technical fault in online services, MyFiles, Admin Tools, MailBox, Online Fee Payment (reference no.1349104) – detected and resolved
14.5.2021
Technical fault in the EPO's credit card fee payment and refund claim service (Ref. 1341756) – resolved
12.5.2021
Technical fault in the EPO's credit card fee payment and refund claim service (Ref. 1341756)
10.5.2021
Technical fault in the EPO fax service (reference no. 1344936) – detected and resolved
6.5.2021
Technical fault in the EPO's credit card fee payment and refund claim service (Ref. 1341756) – resolved
25.3.2021
Technical fault in the third-party observations online form (reference no 13277725) - detected and resolved
23.3.2021
Technical fault in online filing (reference no. 1326325) - detected and resolved
18.3.2021
Technical fault in new online filing (CMS) (reference no. 1324010) - detected and resolved
9.3.2021
Temporary unavailability of online services on 20 March 2021
1.3.2021
Temporary unavailability of eTendering 5 March 2021 at 15:00
22.2.2021
Technical fault in online filing , PCT and PCT-SAFE (for DPMA only) and ePCT (reference no. 1310739) – detected and resolved
19.2.2021
Technical fault in new online filing (CMS) (reference no.1309990)
18.2.2021
Temporary unavailability of some online services on 20 February 2021
8.2.2021
Temporary unavailability of some online services on 14 February 2021
3.2.2021
Temporary unavailability of new online filing (CMS) on 6 February 2021
31.1.2021
Technical fault in new online filing (CMS) (reference no. 1299471) – resolved
31.1.2021
Technical fault in new online filing (CMS) (reference no.1299471)
29.1.2021
Technical fault in new online filing (CMS) (reference no. 1298009) – detected and resolved
26.1.2021
Partial unavailability of online refund claim and fee payment services from 28 to 31 January 2021

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