Outages of Online Filing and fee payment services

Notices of outages of Online Filing and fee payment services for the current and previous calendar years are listed below. Legal safeguards may be available depending on the service affected, as well as the day and the duration of the outage. Please consult Rule 134 EPC, point 5.5 of the ADA (Supplementary publication 5 – OJ EPO 2017) and Article 5 of the Decision of the President of the EPO dated 11 March 2015 (OJ EPO 2015, A28). For further information, please see the notice from the EPO dated 18 January 2018 (OJ EPO 2018, A25).

2020

14.5.2020
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 23 May 2020
5.5.2020
Technical fault in our online services - resolved
17.4.2020
Temporary unavailability of new online filing (CMS) on 22 April 2020
15.4.2020
Potential interruptions to online services on 18 April 2020
14.4.2020
Temporary unavailability of online services on 15 April 2020
31.3.2020
Technical fault in Online Filing and new online filing (CMS) on 30 March 2020
25.3.2020
Temporary unavailability of online services on 31 March 2020
25.3.2020
Temporary unavailability of new online filing (CMS) on 28 March 2020
24.3.2020
Technical fault in the European Patent Register, Online Fee Payment, Mailbox, My Files and Open Patent Services on 21 March
4.3.2020
Technical fault in Online Fee Payment, Mailbox and My Files services - resolved
4.3.2020
Technical fault in Online Fee Payment, Mailbox and My Files services .
27.2.2020
Temporary unavailability of the refund claim service and delays in displaying debit orders in Online Fee Payment from 28.02.2020 until 02.03.2020
18.2.2020
Temporary unavailability of web-form filing on 19.02.2020
12.2.2020
Technical fault in new online filing (CMS) – resolved
12.2.2020
Technical fault in new online filing (CMS)
12.2.2020
Temporary unavailability of the refund claim service and delays in displaying debit orders in Online Fee Payment from 28.02.2020 until 02.03.2020
29.1.2020
Temporary unavailability of web-form filing on 19.02.2020
28.1.2020
Technical fault in new online filing (CMS) - resolved
28.1.2020
Technical fault in new online filing (CMS)
13.1.2020
Temporary unavailability of online services on 20 January 2020
8.1.2020
Temporary unavailability of new online filing (CMS)

2019

20.12.2019
Technical fault in new online filing(CMS) - resolved
20.12.2019
Technical fault in new online filing(CMS)
19.12.2019
New PCT fee schedule not available in new online filing (CMS) or Online Filing on 1 January 2020
18.12.2019
Online services – problems with debit order transaction display
27.11.2019
Potential interruptions to online services on 30 November 2019
26.11.2019
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 30 November 2019
24.10.2019
Temporary unavailability of some online services on 27 October 2019
14.10.2019
Technical fault in New online filing (CMS)
12.10.2019
Technical fault in our online services – resolved
26.9.2019
Technical fault in new online filing (CMS) – resolved
26.9.2019
Technical fault in new online filing (CMS)
26.9.2019
Technical fault in Online Filing – resolved
26.9.2019
Technical fault in Online Filing
20.9.2019
Temporary unavailability of online services on 23 September 2019
10.9.2019
Online services - problems with (automatic) debit orders submitted via Online Filing and new online filing (CMS) - resolved
6.9.2019
Online services – problems with (automatic) debit orders submitted via online filing and new online filing (CMS)
6.9.2019
Technical fault in the transmission of PCT payments - delays in display of amounts in electronic account statements - resolved
27.8.2019
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 2 September 2019
16.8.2019
Technical fault in the transmission of PCT payments – delays in display of amounts in electronic account statements
2.8.2019
Temporary unavailability of online services on 4 August 2019
15.7.2019
Temporary unavailability of new online filing (CMS) – 17 July 2019
15.7.2019
Technical fault in the credit card fee payment service and EPO shop – resolved
15.7.2019
Technical fault in the credit card fee payment service and EPO shop
24.6.2019
Temporary unavailability of new online filing (CMS) - 29 June 2019
14.6.2019
Technical fault in new online filing (CMS), Online Fee Payment, Mailbox - resolved
5.6.2019
Temporary unavailability of new online filing (CMS) – 6 June 2019
8.5.2019
Temporary unavailability of new online filing (CMS) – 11 May 2019
30.4.2019
Temporary unavailability of new online filing (CMS) – 4 May 2019
26.4.2019
Problems with Online Filing
15.4.2019
Temporary unavailability of online services on 15 and 16 April 2019
10.4.2019
Problems with Online Filing
1.4.2019
Temporary unavailability of Online payment tool - 1.4.2019
1.4.2019
Temporary unavailability of new online filing (CMS) – 1 April 2019
29.3.2019
Temporary unavailability of online fee payment on 30 March 2019
27.3.2019
Temporary unavailability of web-form filing on 27 March 2019
27.3.2019
Technical fault in web-form filing - resolved
26.3.2019
Technical fault in web-form filing
26.3.2019
Temporary unavailability of online fee payment on 30 March 2019
26.3.2019
Temporary unavailability of new online filing (CMS) on 30 March 2019
13.3.2019
Temporary unavailability of some online services on 17 March 2019
25.2.2019
Temporary unavailability of credit card fee payment service and EPO shop on 2 March 2019
14.1.2019
Temporary unavailability of some online services on 19 January 2019
11.1.2019
Temporary unavailability of new online filing (CMS)
10.1.2019
Technical fault in new online filing (CMS) - resolved
2.1.2019
Technical fault in new online filing (CMS)

2018

12.12.2018
Unavailability of most online services from 27 to 31 December 2018
20.11.2018
Temporary unavailability of some online services on 24 November 2018
20.11.2018
Problems with CMS payment submissions – issue resolved
14.11.2018
Problems with CMS payment submissions
5.11.2018
Temporary unavailability of some online services on 5 November 2018
26.10.2018
Response times to customer enquiries: issue resolved
26.10.2018
Temporary unavailability of new online filing (CMS)
24.10.2018
Temporary unavailability of some online services on 28 October 2018
26.9.2018
Technical fault in Online Services
7.9.2018
Technical fault in new online filing (CMS): issue resolved
7.9.2018
Technical fault in new online filing (CMS)
25.7.2018
Temporary unavailability of some online services on 29 July 2018
16.7.2018
Temporary unavailability of new online filing (CMS)
11.7.2018
Temporary unavailability of the EPO shop and the credit card fee payment service on 16 July 2018
11.7.2018
Online Fee Payment – new release as from July 2018 - update
11.7.2018
Temporary unavailability of the Online Fee Payment
3.7.2018
Technical fault in Online Fee Payment, Mailbox resolved
3.7.2018
Technical fault in Online Fee Payment, Mailbox
12.6.2018
Temporary unavailability of credit card fee payment service and EPO shop on 16 June 2018
25.5.2018
Technical fault in new online filing (CMS) resolved
24.5.2018
Temporary unavailability of new online filing (CMS)
23.5.2018
Technical fault in new online filing (CMS)
8.5.2018
Technical fault in Online Filing
4.5.2018
Temporary unavailability of new online filing (CMS)
4.5.2018
Technical fault in Online Filing
25.4.2018
Temporary unavailability of some online services on 29 April 2018
16.4.2018
Technical fault in Online Fee Payment resolved
12.4.2018
Temporary unavailability of some online services on 15 April 2018
12.4.2018
Problem with Online Filing - Update
28.3.2018
Temporary unavailability of new online filing (CMS)
21.3.2018
Problems with Online Filing
21.3.2018
Technical fault in Online Fee Payment
20.3.2018
Problem with Online Filing
12.3.2018
Temporary unavailability of new online filing (CMS)
27.2.2018
Temporary unavailability of new online filing (CMS)
26.2.2018
Temporary unavailability of credit card fee payment service on 3 March 2018 (updated)
20.2.2018
Temporary unavailability of new online filing (CMS)
15.2.2018
Temporary unavailability of some online services on 27 February 2018
22.1.2018
Temporary unavailability of some online services on 28 January 2018

Quick Navigation