Outages of Online Filing and fee payment services

Notices of planned and unplanned outages of online filing and fee payment services for the current and previous years are listed below. For planned outages, legal safeguards may be available, depending on the day and the duration of the outage. Where users can show that they were affected by an unplanned outage, legal safeguards can be invoked irrespective of its duration. Each outage in the list below that is not due to pre-announced maintenance work has been allocated a reference number. Users affected by a specific outage are advised to quote this reference number when communicating with the EPO about their case.

For detailed information, please see the notice from the EPO dated 22 October 2020 concerning the procedures and safeguards which apply under the EPC and the PCT in the event of outages of means of electronic filing and other online services (OJ EPO 2020, A120), Rule 134(1) EPC and point 5.5 of the ADA (Supplementary publication 4 – OJ EPO 2019)

2021

15.10.2021
Temporary unavailability of several online services on 23 October 2021
1.10.2021
Technical fault in our services (reference no. INC0010370) - resolved
1.10.2021
Technical fault in our services (reference no. INC0010370)
28.9.2021
Technical fault in online services (reference no. 1393338) – detected and resolved
16.9.2021
Temporary unavailability of online services on Saturday 18 September 2021 (reference no. CR 358194 )
15.9.2021
Technical fault in online services (reference no. 1388443) – resolved
20.7.2021
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 26 July 2021
7.7.2021
Technical fault in Web-form filing (reference no. 1367358) – detected and resolved
25.6.2021
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 26 June 2021
10.6.2021
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 16 June 2021
27.5.2021
Technical fault in new online filing (CMS) (reference no. 1349829) - detected and resolved
27.5.2021
Technical fault in online services, Myfiles, Admin Tools, MailBox, Online Fee Payment (reference no. 1350242) - detected and resolved
25.5.2021
Technical fault in online services, Myfiles, Admin Tools, MailBox, Online Fee Payment (reference no. 1349821) - detected and resolved
21.5.2021
Technical fault in online services, MyFiles, Admin Tools, MailBox, Online Fee Payment (reference no.1349104) – detected and resolved
14.5.2021
Technical fault in the EPO's credit card fee payment and refund claim service (Ref. 1341756) – resolved
12.5.2021
Technical fault in the EPO's credit card fee payment and refund claim service (Ref. 1341756)
10.5.2021
Technical fault in the EPO fax service (reference no. 1344936) – detected and resolved
6.5.2021
Technical fault in the EPO's credit card fee payment and refund claim service (Ref. 1341756) – resolved
25.3.2021
Technical fault in the third-party observations online form (reference no 13277725) - detected and resolved
23.3.2021
Technical fault in online filing (reference no. 1326325) - detected and resolved
18.3.2021
Technical fault in new online filing (CMS) (reference no. 1324010) - detected and resolved
9.3.2021
Temporary unavailability of online services on 20 March 2021
1.3.2021
Temporary unavailability of eTendering 5 March 2021 at 15:00
22.2.2021
Technical fault in online filing , PCT and PCT-SAFE (for DPMA only) and ePCT (reference no. 1310739) – detected and resolved
19.2.2021
Technical fault in new online filing (CMS) (reference no.1309990)
18.2.2021
Temporary unavailability of some online services on 20 February 2021
8.2.2021
Temporary unavailability of some online services on 14 February 2021
3.2.2021
Temporary unavailability of new online filing (CMS) on 6 February 2021
31.1.2021
Technical fault in new online filing (CMS) (reference no. 1299471) – resolved
31.1.2021
Technical fault in new online filing (CMS) (reference no.1299471)
29.1.2021
Technical fault in new online filing (CMS) (reference no. 1298009) – detected and resolved
26.1.2021
Partial unavailability of online refund claim and fee payment services from 28 to 31 January 2021

2020

23.12.2020
Technical fault in new online filing (CMS) (1289598) - resolved
23.12.2020
Technical fault in new online filing (CMS) (1289598) - update
23.12.2020
Technical fault in new online filing (CMS) (1289598) - update
23.12.2020
Technical fault in new online filing (CMS) (1289598)
21.12.2020
Technical fault in European Patent Register (reference no.1288928.) – detected and resolved
17.12.2020
Cancellation of earlier announcement on unavailability of online services from 27 December to 30 December 2020 (service no. CR 340189)
11.12.2020
Temporary unavailability of online services from 27 December to 30 December 2020 (service no. CR 340189)
7.12.2020
Temporary unavailability of new online filing (CMS) on 12 December 2020
4.12.2020
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 12 December 2020
1.12.2020
Technical fault in new online filing (CMS) and in all online services (reference nos. 1279522 and 1279907) – Legal safeguards apply
27.11.2020
Technical fault in new online filing (CMS) (reference no. 1279522) – resolved
27.11.2020
Technical fault in new online filing (CMS) (reference no 1279522) – update
27.11.2020
Technical fault in online services (reference no. 1279907) – resolved
26.11.2020
Technical fault in online services (reference no. 1279907)
26.11.2020
Technical fault in new online filing (CMS) (reference no 1279522) – update
26.11.2020
Technical Fault in Online Filing (CMS) reference no. 1279522
25.11.2020
Potential interruptions to online services on 26 November 2020
18.11.2020
Technical fault in Patent Translate (reference no. 1276215) – detected and resolved
17.11.2020
Temporary unavailability of eTendering on 20 November 2020
11.11.2020
Temporary unavailability of EPO online services
4.11.2020
Temporary unavailability of some online services on 7 November 2020
2.11.2020
Technical fault in online filing - resolved
30.10.2020
Temporary unavailability of the claim refund online functionality of the credit card fee payment service on 30 October 2020
27.10.2020
Temporary unavailability of some online services on 31 October 2020
19.10.2020
Temporary unavailability of all EPO online filing services on 24 October
8.10.2020
Technical fault in new online filing (CMS) on 8 October 2020
28.9.2020
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 1 October 2020
17.9.2020
Technical fault in new online filing (CMS) – resolved
17.9.2020
Technical fault in new online filing (CMS)
15.9.2020
Temporary unavailability of online services – download of documentation and executable files
2.9.2020
Temporary unavailability of Web-form filing on 9 September 2020
2.9.2020
Temporary unavailability of online services on 6 September 2020
27.8.2020
Temporary unavailability of online services on 27 August 2020
26.8.2020
Temporary unavailability of new online filing (CMS) on 30 August 2020
19.8.2020
Temporary unavailability of online services on 19 August 2020
6.8.2020
Temporary unavailability of the third party observation service on Thursday 6 August
30.7.2020
Technical fault in new online filing (CMS) – resolved
17.7.2020
Technical fault in our online services – resolved
17.7.2020
Technical fault in our online services
9.7.2020
Temporary unavailability of online services on 13 July 2020
13.6.2020
Technical fault in new online filing (CMS) – resolved
13.6.2020
Technical fault in new online filing (CMS)
8.6.2020
Temporary unavailability of new online filing (CMS) on 13 June 2020
4.6.2020
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 10 June 2020
14.5.2020
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 23 May 2020
5.5.2020
Technical fault in our online services - resolved
17.4.2020
Temporary unavailability of new online filing (CMS) on 22 April 2020
15.4.2020
Potential interruptions to online services on 18 April 2020
14.4.2020
Temporary unavailability of online services on 15 April 2020
31.3.2020
Technical fault in Online Filing and new online filing (CMS) on 30 March 2020
25.3.2020
Temporary unavailability of online services on 31 March 2020
25.3.2020
Temporary unavailability of new online filing (CMS) on 28 March 2020
24.3.2020
Technical fault in the European Patent Register, Online Fee Payment, Mailbox, My Files and Open Patent Services on 21 March
4.3.2020
Technical fault in Online Fee Payment, Mailbox and My Files services - resolved
4.3.2020
Technical fault in Online Fee Payment, Mailbox and My Files services .
27.2.2020
Temporary unavailability of the refund claim service and delays in displaying debit orders in Online Fee Payment from 28.02.2020 until 02.03.2020
18.2.2020
Temporary unavailability of web-form filing on 19.02.2020
12.2.2020
Technical fault in new online filing (CMS) – resolved
12.2.2020
Technical fault in new online filing (CMS)
12.2.2020
Temporary unavailability of the refund claim service and delays in displaying debit orders in Online Fee Payment from 28.02.2020 until 02.03.2020
29.1.2020
Temporary unavailability of web-form filing on 19.02.2020
28.1.2020
Technical fault in new online filing (CMS) - resolved
28.1.2020
Technical fault in new online filing (CMS)
13.1.2020
Temporary unavailability of online services on 20 January 2020
8.1.2020
Temporary unavailability of new online filing (CMS)

2019

20.12.2019
Technical fault in new online filing(CMS) - resolved
20.12.2019
Technical fault in new online filing(CMS)
19.12.2019
New PCT fee schedule not available in new online filing (CMS) or Online Filing on 1 January 2020
18.12.2019
Online services – problems with debit order transaction display
27.11.2019
Potential interruptions to online services on 30 November 2019
26.11.2019
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 30 November 2019
24.10.2019
Temporary unavailability of some online services on 27 October 2019
14.10.2019
Technical fault in New online filing (CMS)
12.10.2019
Technical fault in our online services – resolved
26.9.2019
Technical fault in new online filing (CMS) – resolved
26.9.2019
Technical fault in new online filing (CMS)
26.9.2019
Technical fault in Online Filing – resolved
26.9.2019
Technical fault in Online Filing
20.9.2019
Temporary unavailability of online services on 23 September 2019
10.9.2019
Online services - problems with (automatic) debit orders submitted via Online Filing and new online filing (CMS) - resolved
6.9.2019
Online services – problems with (automatic) debit orders submitted via online filing and new online filing (CMS)
6.9.2019
Technical fault in the transmission of PCT payments - delays in display of amounts in electronic account statements - resolved
27.8.2019
Temporary unavailability of the EPO shop, the credit card fee payment service and claim refunds on 2 September 2019
16.8.2019
Technical fault in the transmission of PCT payments – delays in display of amounts in electronic account statements
2.8.2019
Temporary unavailability of online services on 4 August 2019
15.7.2019
Temporary unavailability of new online filing (CMS) – 17 July 2019
15.7.2019
Technical fault in the credit card fee payment service and EPO shop – resolved
15.7.2019
Technical fault in the credit card fee payment service and EPO shop
24.6.2019
Temporary unavailability of new online filing (CMS) - 29 June 2019
14.6.2019
Technical fault in new online filing (CMS), Online Fee Payment, Mailbox - resolved
5.6.2019
Temporary unavailability of new online filing (CMS) – 6 June 2019
8.5.2019
Temporary unavailability of new online filing (CMS) – 11 May 2019
30.4.2019
Temporary unavailability of new online filing (CMS) – 4 May 2019
26.4.2019
Problems with Online Filing
15.4.2019
Temporary unavailability of online services on 15 and 16 April 2019
10.4.2019
Problems with Online Filing
1.4.2019
Temporary unavailability of Online payment tool - 1.4.2019
1.4.2019
Temporary unavailability of new online filing (CMS) – 1 April 2019
29.3.2019
Temporary unavailability of online fee payment on 30 March 2019
27.3.2019
Temporary unavailability of web-form filing on 27 March 2019
27.3.2019
Technical fault in web-form filing - resolved
26.3.2019
Technical fault in web-form filing
26.3.2019
Temporary unavailability of online fee payment on 30 March 2019
26.3.2019
Temporary unavailability of new online filing (CMS) on 30 March 2019
13.3.2019
Temporary unavailability of some online services on 17 March 2019
25.2.2019
Temporary unavailability of credit card fee payment service and EPO shop on 2 March 2019
14.1.2019
Temporary unavailability of some online services on 19 January 2019
11.1.2019
Temporary unavailability of new online filing (CMS)
10.1.2019
Technical fault in new online filing (CMS) - resolved
2.1.2019
Technical fault in new online filing (CMS)

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