13 January 2022
The EPO plans to launch a new informal, confidential and neutral Ombuds service in mid-2022 as part of its commitment to continuously improve its products and services. The Ombuds Office will assist stakeholders who have exhausted the existing mechanisms for resolving problems that may have been encountered when using EPO services.
Today we are launching a public consultation to obtain your feedback on the scope and nature of this new Ombuds service. We cordially invite you to fill in an anonymous survey in English, French or German by 04 February 2022 to support us in our planning.
Please also consider forwarding the link to anyone who may be interested in submitting feedback, to help us receive a wide variety of views.