21 April 2022
In a recent consultation, EPO stakeholders submitted their preferences and expectations regarding a new Ombuds Office service. The public consultation took place during January and February in the frame of the EPO's preparations for launching a new informal, confidential and neutral Ombuds service as part of its commitment to continuously improve its products and services.
You can find a summary of the findings below. Many thanks are due to everyone who took the time to submit their views, feedback and comments.
The input received has shaped the design phase of the new Ombuds Office service, which is due to launch imminently. The service will provide a confidential, informal and neutral environment in which stakeholders can discuss and clarify the details underlying their issue and work out measures to bring stalled processes back on track.
The services of the Ombuds Office will be available to anyone who experiences difficulties in their dealings with the EPO and who has exhausted the regular channels for resolution. Its service will be complementary to existing services such as the complaints service and does not address matters that concern the Boards of Appeal.