https://www.epo.org/en/service-support/faq/myepo-services/myepo-portfolio/managing-user-access-myepo-portfolio/patent-1

As a patent attorney, I had access to my portfolio of applications, but I have lost access since the EPO changed the way user access is being managed. Why is this?

This is most likely because you are not defined as a mailbox recipient in the company to which your account is associated.

Please contact your MyEPO company administrator to add you as a recipient to the company mailbox and give you access to your portfolio.