EPO closure period and financial year-end closing 2025

Please note that all EPO offices will be closed over the holiday period from 24 December 2025 to 1 January 2026 inclusive. This will affect fee processing as follows:

Replenishments will continue to be automatically credited to your deposit account, provided that the deposit account number is correctly quoted in the reference field of the bank transfer (e.g. "replenishment 28XXXXXX", "repl28XXXXXX" or "deposit 28XXXXXX"). If this important information is missing, you may receive an automatic notification of insufficient funds. In this case, the replenishment will be processed manually, with retroactive effect, on 2 January 2026 at the earliest. 

Replenishments, booked transactions, and pending orders will continue to be visible in Central Fee Payment and debit orders will be booked during the EPO closure period, provided sufficient funds are available. 

Pending refunds can still be claimed online. Once claimed, refunds to EPO deposit accounts will be visible online in Deposit Account Management in Central Fee Payment the next day. Refunds to bank accounts will be executed with the payment runs starting from the 2 January 2026. 

Please note that all unclaimed refunds from 2021 will be written off by the EPO in January 2026, in accordance with Article 13 (Termination of financial obligations) of the Rules relating to Fees. We recommend that you claim all pending refunds as soon as possible.

The financial year-end closing is expected to be completed by 12 January 2026. Once the financial year has been closed, a confirmation stating the year-end balance of the deposit account will be available to all deposit account holders in Central Fee Payment. This can be found on the Documents tab under Deposit account management.