Before contacting us, perhaps you can find an answer to your question under one of the following links?
Write to User Services:
or call User Services*:
Call us at 00 800 80 20 20 20
Monday to Friday,
08.00-18.00 hrs CET
* Select your country or territory to see whether this free service is available
If you want to speak to a specific department or person, call one of the EPO's switchboards.
Access to the buildings
Visitors will be granted access to the buildings only if they can present a negative test result, on paper or in electronic form, based on
an antigen test for self-administration by laypersons (self-testing) approved by the German Bundesinstitut für Arzneimittel und Medizinprodukte (BfArM), the Dutch Ministry of Health, Welfare and Sport or the Austrian Bundesamt für Sicherheit im Gesundheitswesen (BASG), and performed either no more than 24 hours ago or, upon entry into the building, in the designated test area
We regret that any person who does not fulfil at least one of the conditions above cannot be granted access to the EPO buildings.
Furthermore, anyone with symptoms matching those of COVID 19 are kindly asked to refrain from entering the buildings, irrespective of whether they meet one of the abovementioned conditions.
Use this address to send documents to the EPO by a traditional mail service:
80298 Munich
Germany
Use this address to send documents to the EPO by courier:
Bayerstr. 34
80335
Munich
Isar building
Bob-van-Benthem-Platz 1
(formerly Erhardtstrasse 27)
80469 Munich
Germany
PschorrHöfe (PH) buildings
The EPO has compiled a list of selected hotels in Munich
To book a room at preferential rates in one of them, please contact the Amex GBT travel agency by phone or email.
Please make it clear that you will be paying yourself and are attending an EPO event. If booking by email, please indicate this in the subject line.
Tel: +49
(0) 693 807 917 66
DE.travel@amexgbt.com
Opening hours: Mo. - Fr. 08:00 hrs to 17:00 hrs
Outside opening hours, please call +49 (0) 693 807 917 66
Use this address to send documents to the EPO by a traditional mail service:
Postbus 5818
2280 HV Rijswijk
The Netherlands
Use this address to send documents to the EPO by courier:
The EPO has compiled a list of selected hotels in The Hague.
To book a room at preferential rates in one of them, please contact the Amex GBT travel agency by phone or email.
Please make it clear that you will be paying yourself and are attending an EPO event. If booking by email, please indicate this in the subject line.
Tel: +49
(0) 693 807 917 66
NL.travel@amexgbt.com
Opening hours: Mo. - Fr. 08:00 hrs to 17:00 hrs
Outside opening hours, please call +49 (0) 693 807 917 66
Use this address to send documents to the EPO by a traditional mail service:
10958 Berlin
Germany
Use this address to send documents to the EPO by courier:
Gitschiner Strasse 97
10969 Berlin, Germany
The EPO has compiled a list of selected hotels in Berlin.
To book a room at preferential rates in one of them, please contact the Amex GBT travel agency by phone or email.
Please make it clear that you will be paying yourself and are attending an EPO event. If booking by email, please indicate this in the subject line.
Tel: +49
(0) 693 807 917 66
DE.travel@amexgbt.com
Opening hours: Mo. - Fr. 08:00 hrs to 17:00 hrs
Outside opening hours, please call +49 (0) 693 807 917 66
Use this address to send documents to the EPO by a traditional mail service:
Postfach 90
1031 Vienna
Austria
Use this address to send documents to the EPO by courier:
Rennweg 12
1030 Vienna
Austria
The EPO has compiled a list of selected hotels.
To book a room at preferential rates in one of them, please contact the Amex GBT travel agency by phone or email.
Please make it clear that you will be paying yourself and are attending an EPO event. If booking by email, please indicate this in the subject line.
Tel: +49
(0) 693 807 917 66
DE.travel@amexgbt.com
Opening hours: Mo. - Fr. 08:00 hrs to 17:00 hrs
Outside opening hours, please call +49 (0) 693 807 917 66
The role of our Brussels Bureau is to liaise with the EU institutions and relevant stakeholders in Brussels. It does not accept or process patent applications. For security reasons, unannounced visitors will not be received. For questions about patent applications or the patent granting process, please refer to our FAQs or contact our User Services.
Av. de Cortenbergh, 60
1000 Brussels
Belgium
Use this address to send documents to the EPO by a traditional mail service:
80298 Munich
Germany
Use this address to send documents to the EPO by courier:
Bayerstr. 34
80335 Munich
Germany
Richard-Reitzner-Allee 8
85540 Haar
Germany
The EPO has compiled a list of selected hotels.
To book a room at preferential rates in one of them, please contact the Amex GBT travel agency by phone or email.
Please make it clear that you will be paying yourself and are attending an EPO event. If booking by email, please indicate this in the subject line.
Tel: +49
(0) 693 807 917 66
DE.travel@amexgbt.com
Opening hours: Monday - Friday, 08.00 hrs to 17.00 hrs
Outside opening hours, please call +49 (0) 693 807 917 66
The EPO has not negotiated any rates for these hotels.
If you want to speak to a specific department, call one of the EPO's switchboards.
Please note that calls relating to procedural matters and/or online services will be transferred to User Services.
(Monday to Friday, 08.00-18.00 hrs CET except for Brussels - 17.00 hrs CET)
+49 (0)89 2399-0
+31 70 340-2040
+49 30 259 01-0
+43 (0)1 52126-0
+32 (0) 227415-90
If you are not satisfied with our products or services or if you want to provide us with feedback, please let us know using our:
The Ombuds Office is available to any individual wishing to address a concern in the dealings with the EPO. It is an informal and confidential service to offer guidance and help get things back on track if you have been unable to resolve matters to your satisfaction by going through the formal channels.
Delivering high quality services requires listening to and understanding users’ needs.
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