As part of its quality management system, the EPO carries out ongoing reviews of the quality of its services and the efficiency of its procedures.
To help us do this, we rely on the direct feedback we get from our user surveys.
The results from our surveys also help us to shape the content of our in-house training programmes and draw up our annual budget forecasts.
In 2019 the User Satisfaction Surveys (USS) program is under review in collaboration with external stakeholders. The revised USS on our core services (search, examination, opposition and formalities) will commence in 2020.
The EPO also conducts regular surveys in the following areas:
Because the target groups for most of these surveys are patent applicants and attorneys, it may be that some respondents are asked to participate in more than one exercise, although we are currently looking into ways of reducing the demands on individual participants.
We would like to take this opportunity to thank all participants for taking the time to respond to our requests for feedback.