As part of its quality management system, the EPO carries out ongoing reviews of the quality of its services and the efficiency of its procedures.
To help us do this, we rely on the direct feedback we get from our user surveys.
The results from our surveys also help us to shape the content of our in-house training programmes and draw up our annual budget forecasts.
In 2019 a review of the User Satisfaction Survey (USS) programme was carried out in collaboration with external stakeholders. In-depth interviews are currently being conducted with a number of user groups and the new programme will be launched in March 2020.
The EPO also conducts regular surveys in the following areas:
Because the target groups for most of these surveys are patent applicants and attorneys, it may be that some respondents are asked to participate in more than one exercise, although we are currently looking into ways of reducing the demands on individual participants.
We would like to take this opportunity to thank all participants for taking the time to respond to our requests for feedback.