Delivering quality

Our commitment to quality

The clear vision of our management and a solid policy are the foundation for a strong quality culture.

• Our quality policy
• Our products and services

Managing and monitoring quality

We have put into place clear processes, responsibilities and monitoring to ensure both quality and efficiency.

• Our Quality Management System
• Quality indicators
• External quality measures

Quality Report 2018

This annual quality report provides our users with a full set of quality indicators.

• Download the report

Engaging with our customers

Delivering high quality services requires listening to and understanding users’ needs.

• Consulting our users
• Surveys
  
• Our customer service charter
• Timeliness of our Customer Services
• Handling of complaints

The ISO 9001 certification

The EPO's Quality Management System is certified under the ISO 9001 standard. This covers the entire patent process, including search, examination, opposition, limitation/revocation, patent information and post-grant activities.