The clear vision of our management and a solid policy are the foundation for a strong quality culture.
We have put into place clear processes, responsibilities and monitoring to ensure both quality and efficiency.
This annual quality report provides our users with a full set of quality indicators.
Delivering high quality services requires listening to and understanding users’ needs.
The EPO's Quality Management System is certified under the ISO 9001 standard. This covers the entire patent process, including search, examination, opposition, limitation/revocation, patent information and post-grant activities.
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Paper Transformation Deadline: 14 October 2022
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