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Quality is our top priority

 

Delivering quality

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Our commitment to quality

The clear vision of our management and a solid policy are the foundation for a strong quality culture.

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Managing and monitoring quality

We have put into place clear processes, responsibilities and monitoring to ensure both quality and efficiency.

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Quality Report 2018

This annual quality report provides our users with a full set of quality indicators.

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Engaging with our customers

Delivering high quality services requires listening to and understanding users’ needs.

The ISO 9001 certification

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The EPO's Quality Management System is certified under the ISO 9001 standard. This covers the entire patent process, including search, examination, opposition, limitation/revocation, patent information and post-grant activities.

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